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Turning a big challenge into a bigger opportunity for QbD

Quality by Design (QbD), founded by Bart Van Acker in 2011, has been helping companies in the life sciences and healthcare industry to develop and produce qualitative products. Their 600 consultants worldwide offer knowledge & tailored (software) solutions in regulatory affairs, clinical, qualification & validation, quality assurance, quality control, software solutions, and go-to-market for companies active in Pharma, Biotech, Medical Devices & IVD. 

The challenge

QbD faces a significant challenge as Good Manufacturing Practice (GMP) regulations, long mandatory in pharma, are now becoming required in the cosmetics industry. Previously, these standards were just a recommendation, but they are soon to be enforced, compelling cosmetics companies to align their operations with the new regulations within a year.

The real challenge for QbD? Figuring out how to gain the trust of an industry in which they had no prior experience, and convince them to partner in their transformation.

What we did

To meet the challenge of gaining trust in an unfamiliar industry, we proactively reached out to quality managers within cosmetics companies to assess their readiness for the upcoming GMP regulations. 

We found that most were hesitant and unsure about how to proceed. Recognizing this as an opportunity, we focused on validating QbD’s capabilities, refining the value proposition, and introducing QbD to a completely new market.

Leveraging their long-standing success in the pharmaceutical sector, we demonstrated how the expertise of QbD could be effectively applied to the cosmetics industry.

By addressing the widespread uncertainty and positioning QbD as a knowledgeable partner, we turned what many saw as a looming threat into a business development opportunity for our client.

How we did it

Unlock Market Potential: Tap into high-potential customers in a new segment: Cosmetics

Engage Through Deep Listening: Utilize human-to-human communication techniques for meaningful interactions.

Unique Value Proposition: Refine the positioning and offered services of QbD, with a new market in mind.

Connect with Decision Makers: Conduct qualified interviews, with comprehensive reports of each conversation.

The Results

We successfully opened up a completely new market and laid the groundwork for business development. As a result, QbD has gained a significant share in the cosmetics market, leading to impressive growth.

Merluno has helped us significantly increase our footprint in Belgium and the Netherlands and better understand the specific needs of these markets.

QbD Group_Primary Logo_Full Color
Bart Van Acker
CEO Quality by Design

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